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Quick answers to the most common questions
TimeTech offers comprehensive technology solutions including Queue Management Systems, RFID Solutions, Human Resource Management Systems (HRMS), software development, system integration, and technical consulting services.
Our support team is available 24/7 for technical issues. For general inquiries, our business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT).
Yes, we provide comprehensive training programs for all our products. This includes online training, on-site training, and certification programs for your team.
You can reset your password by clicking the "Forgot Password" link on the login page. You'll receive a reset link via email. If you don't receive the email, check your spam folder or contact support.
Our web applications support Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. For the best experience, we recommend using the latest version of Chrome or Firefox.
Software updates are typically automatic. You'll receive a notification when updates are available. For manual updates, go to Settings > System > Updates and follow the prompts.
We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. For enterprise customers, we also offer invoice-based billing with net 30 terms.
Yes, you can cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months.
Invoices are automatically generated and sent to your registered email address. You can also download invoices from your account dashboard under Billing > Invoices.
You can update your account information by going to Settings > Profile. Changes to email address require verification. For company information changes, contact our support team.
Account transfers require approval from both parties and our support team. Contact us with the details of the transfer request, and we'll guide you through the process.
Go to Settings > Team Management and click "Add Member". Enter their email address and assign appropriate permissions. They'll receive an invitation email to join your team.
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