Support Center

Get the help you need with TimeTech products and services. Our support team is here to assist you 24/7.

24/7 Support Available
< 2min Response Time
98% Satisfaction Rate

How can we help you today?

Choose the best way to get support for your issue

Search Knowledge Base

Find answers to common questions and troubleshooting guides

Live Chat

Chat with our support team in real-time for immediate assistance

Email Support

Send us a detailed message and get a response within 2 hours

Phone Support

Call us directly for urgent issues and complex problems

Frequently Asked Questions

Quick answers to the most common questions

What services does TimeTech offer?

TimeTech offers comprehensive technology solutions including Queue Management Systems, RFID Solutions, Human Resource Management Systems (HRMS), software development, system integration, and technical consulting services.

What are your business hours?

Our support team is available 24/7 for technical issues. For general inquiries, our business hours are Monday to Friday, 9:00 AM to 6:00 PM (GMT).

Do you offer training for your products?

Yes, we provide comprehensive training programs for all our products. This includes online training, on-site training, and certification programs for your team.

How do I reset my password?

You can reset your password by clicking the "Forgot Password" link on the login page. You'll receive a reset link via email. If you don't receive the email, check your spam folder or contact support.

What browsers are supported?

Our web applications support Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. For the best experience, we recommend using the latest version of Chrome or Firefox.

How do I update my software?

Software updates are typically automatic. You'll receive a notification when updates are available. For manual updates, go to Settings > System > Updates and follow the prompts.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. For enterprise customers, we also offer invoice-based billing with net 30 terms.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No refunds are provided for partial months.

How do I get an invoice?

Invoices are automatically generated and sent to your registered email address. You can also download invoices from your account dashboard under Billing > Invoices.

How do I change my account information?

You can update your account information by going to Settings > Profile. Changes to email address require verification. For company information changes, contact our support team.

Can I transfer my account to another person?

Account transfers require approval from both parties and our support team. Contact us with the details of the transfer request, and we'll guide you through the process.

How do I add team members to my account?

Go to Settings > Team Management and click "Add Member". Enter their email address and assign appropriate permissions. They'll receive an invitation email to join your team.

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Support Hours

  • Technical Support: 24/7
  • General Inquiries: Mon-Fri 9AM-6PM GMT
  • Emergency Support: Always Available

Contact Numbers

  • General: +34695581613
  • Technical: +34695581613
  • Emergency: +34695581613

Email Support

  • General: support@timetch.com
  • Technical: tech@timetch.com
  • Billing: billing@timetch.com

Live Chat

Available 24/7 for immediate assistance

Helpful Resources

Additional resources to help you get the most out of TimeTech

User Guides

Comprehensive guides for all TimeTech products and features

View Guides

Video Tutorials

Step-by-step video tutorials for common tasks and features

Watch Videos

Downloads

Software updates, drivers, and additional tools

Download

Community Forum

Connect with other users and share solutions

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